The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
Loading map, please wait...
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
Less
More
Check Current Status
What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,467 ratings
Thank you!
Advertisem*nt
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Check Current StatusAdvertisem*nt
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Chicago, IL | 605 |
Houston, TX | 342 |
Philadelphia, PA | 257 |
Washington, D.C., DC | 250 |
Seattle, WA | 219 |
Atlanta, GA | 206 |
Salt Lake City, UT | 198 |
Denver, CO | 187 |
Sacramento, CA | 152 |
San Francisco, CA | 135 |
Detroit, MI | 134 |
Indianapolis, IN | 129 |
Miami, FL | 126 |
Orlando, FL | 124 |
Minneapolis, MN | 114 |
Portland, OR | 108 |
Brooklyn, NY | 107 |
Boston, MA | 97 |
Jacksonville, FL | 90 |
Pittsburgh, PA | 83 |
Oakland, CA | 79 |
Baltimore, MD | 71 |
New York City, NY | 64 |
Tampa, FL | 62 |
Reno, NV | 50 |
San Jose, CA | 45 |
Nashville, TN | 45 |
Tacoma, WA | 40 |
Charlotte, NC | 39 |
Birmingham, AL | 38 |
Advertisem*nt
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Advertisem*nt
Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Matt Tobin (@Matt_Tobin) reported fromPittsburgh, Pennsylvania
@WPXIMikeHolden I would if Comcast hasn’t had an outage since 6PM last night 🙃
mpillars (@matthewpillars) reported fromAlbuquerque, New Mexico
@comcast has to the worst company to work with. I wouldn't recommend them to my enemy. Never again!
Cathy McGee (@LouBelle73cem) reported fromNew Haven, Michigan
@comcast @Xfinity a 27 minute and counting customer service call is unacceptable after almost a month of hit and miss service!!! Just tell me where to drop my equipment off
yeney (@yandm06) reported fromKendall West, Florida
@ComcastCares#mobile_Care I don’t know what happened with the internet service in my area. It is a pain every single day. 🙁
ʍǝɥʇʇɐW 🖖🏻 (@mjhall) reported fromColchester, Vermont
~12:15pmET Internet went down, I checked the “My Account” Xfinity ios app as I was told in past that Comcast would give notifications/warnings via that app. No notification received but app said Internet was down for the next three hours.
ben vonrusten (@BVonrusten) reported fromWarren, Michigan
@Xfinity why is it that my internet connection keeps dropping randomly and it’s never consistent was in the middle of a game and loosed connection now I can’t get on prettysure my phone service has better internet
peter pan🔜 ANIMALISTIK (@outof_it_) reported fromElk Grove, California
So I have Comcast over fixing my internet and sh*t. Almost positive it’s his first time on the job because he is looking up videos on how to set it up 🙃🙃🙃🙃
Paul DeCarlo (@Cooperdc23) reported fromMarietta, Georgia
@comcast Stop lying, that would be my first suggestion. Every person I have talked to for the past 2 weeks lies! #WORST
Ryan Thoms (@RyanThoms_) reported fromCharlottesville, Virginia
@AustinJazzHoops @Xfinity Could just be in my area, but I can never connect and my Xbox freezes and crashes more than it works
Carolyn H (@CHorton91) reported fromColorado Springs, Colorado
@comcastcares is now the third time within 24 hours, that we need you all to resend the signal to our modem again. I don’t understanding why all of a sudden, since yesterday morning, we no longer have reliable internet access with @Comcast
Morgan Pettigrew (@mspttgrw) reported fromMemphis, Tennessee
@wallawalla121 That’s unfortunate. I cut the cord with @Xfinity a month ago when I found out I could get fiber! They were total jerks about a problem I had and so I just said “see ya”
Diane Grieco (@GriecoDiane) reported fromLaureldale, New Jersey
@comcast @bh51512 I hate comcast bill that seems to increase too often...basic service should not cost $175 a month
John Quinn (@johnquinn83) reported fromRichwood, New Jersey
@PostSports The players are complaining about free agency as Machado’s and Harper’s agent negotiate for 10-year contracts at $30 million per. As I have said all along, the fan pays the salaries. Phillies ‘stupid money’ is from Comcast, not Middleton. You pay Comcast.
Jake Medlen (@JakeMedlen) reported fromGreenwood, Indiana
Very upset w/ my #Comcast svc tonight during the #iumbb game -DVR playback was glitchy & skipped ALOT - several times during crucial moments. DVR ff & rew was awful also. @comcastcares this makes multiple x’s in < 1 month! Thought you were fixing this!
Rob Farrow (@Rob_Farrow) reported fromBensalem, Pennsylvania
@comcastcares you guys have done a terrible job trying to retain my business. Really looking forward to switching to @verizonfios
Advertisem*nt
Advertisem*nt
Advertisem*nt